Support & FAQ

A: There are two ways to add your lenses:

1. Photo Setup (Recommended): Tap "Scan Lens Box" on the home screen, point your camera at your lens box, and let our AI automatically detect your brand and replacement schedule.
2. Manual Entry: Tap "Enter Manually" and fill in your lens brand, replacement schedule (daily, bi-weekly, or monthly), and when you started wearing this pair.

A: If the photo scanner has trouble detecting your lens box, you can always enter information manually by tapping "Enter Manually." Make sure there's good lighting and the lens box text is clearly visible in the frame. If you continue to have issues, please email us at support@freshlens.app with a photo of your lens box so we can improve our detection.

A: FreshLens supports all common replacement schedules:

• Daily: Replace every 1 day
• Bi-weekly: Replace every 14 days
• Monthly: Replace every 30 days

A: Follow these steps to troubleshoot:

1. Open iPhone Settings > Notifications > FreshLens
2. Make sure "Allow Notifications" is turned ON
3. Ensure the notification style is set to "Banners" or "Alerts"
4. In FreshLens, go to Settings and verify your notification time
5. Check that "Do Not Disturb" or "Focus" mode isn't blocking notifications
6. Try restarting your iPhone

If you still don't receive notifications, contact us at support@freshlens.app

A: Yes! Open FreshLens, go to Settings, and tap "Notification Time." Select your preferred time for daily reminders. Notifications will be sent at this time when it's replacement day.

A: You'll receive a notification on the day you need to replace your lenses. You won't get daily spam—just a reminder when it matters. You'll also receive reminders if you're overdue for a replacement.

A: FreshLens supports per-eye tracking! When you see the "Replace Lenses" screen, you have three options:

• Both Eyes: If you replaced both lenses
• Just Left Eye: If you only replaced the left lens
• Just Right Eye: If you only replaced the right lens

This is perfect for situations where you tear or lose just one lens.

A: Currently, FreshLens tracks calendar days from when you started wearing your lenses. If you frequently skip days, we recommend:

• Extending your replacement date manually when you skip multiple days
• Or replacing your lenses based on actual wear days rather than calendar days

Advanced wear-day tracking is planned for a future update. Let us know if this feature is important to you!

A: On the home screen, scroll down to see your recent replacement history. This shows when you replaced each lens and helps you track your lens care routine.

A: Currently, FreshLens tracks one active pair of lenses at a time. If you switch between different types of lenses (e.g., daily and monthly), you can update your lens information in the app when you switch.

A: Premium subscription includes:

• Accessory Tracking: Track your lens case, cleaning solution, and eye drops with replacement reminders
• Prescription Storage: Securely store your full prescription details (power, base curve, diameter, axis, cylinder)
• Advanced Widgets: More customization options for your home screen widgets
• Wear Day Tracking: Track actual wear days for accurate replacement dates
• Detailed Statistics: Adherence tracking, streaks, and replacement history

A: Premium is available as:

• Monthly: $1.99/month
• Yearly: $14.99/year (save 37%!)

Both options automatically renew, but you can cancel anytime.

A: Free trial availability may vary. Check the Premium upgrade screen in the app for current offers. If a free trial is available, you'll see it clearly displayed before subscribing.

A: To cancel your Premium subscription:

1. Open iPhone Settings
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select FreshLens
5. Tap "Cancel Subscription"

You'll retain Premium access until the end of your current billing period.

A: If you purchased Premium and got a new iPhone or iPad:

1. Download FreshLens on your new device
2. Open the app and go to Settings
3. Tap "Restore Purchases"
4. Sign in with the same Apple ID you used to purchase Premium

Your Premium features will be restored automatically.

A: All purchases are processed through the Apple App Store. To request a refund:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your FreshLens subscription and request a refund

Alternatively, contact Apple Support directly. Refunds are handled according to Apple's refund policy.

A: If we change subscription prices, you'll be notified at least 30 days in advance via email and/or the App Store. Any price change won't affect your subscription until your next renewal after the notification period.

A: All your data is stored locally on your device using Core Data, Apple's secure data storage framework. Prescription data is stored in the iOS Keychain for additional security. We do not store your data on our own servers.

A: No, never. We do not share, sell, or rent your personal data to anyone. Your lens tracking data is completely private. See our Privacy Policy for complete details.

A: To delete all your data from FreshLens:

1. Open FreshLens
2. Go to Settings
3. Scroll down and tap "Delete All Data"
4. Confirm deletion

This will permanently delete all lens data, preferences, and history from your device. This action cannot be undone.

A: Yes. Prescription information (Premium feature) is stored locally on your device using iOS encryption. We never transmit your prescription to external servers. Your prescription data is as secure as your device.

A: To add a FreshLens widget:

1. Long-press on your iPhone home screen
2. Tap the "+" button in the top-left corner
3. Search for "FreshLens"
4. Select your preferred widget size (small, medium, or large)
5. Tap "Add Widget"
6. Position it on your home screen

A: FreshLens offers three widget sizes:

• Small: Shows days remaining for current lenses
• Medium: Shows days remaining with lens brand
• Large: Shows detailed status for both eyes

A: If FreshLens crashes:

1. Try force-closing the app and reopening it
2. Restart your iPhone
3. Make sure you're running the latest version of FreshLens (check the App Store for updates)
4. Make sure your iOS is up to date

If the problem persists, please contact support@freshlens.app with details about when the crash occurs.

A: If the days remaining calculation seems incorrect:

• Verify that you entered the correct "start date" when setting up your lenses
• Make sure you selected the correct replacement schedule (daily, bi-weekly, monthly)
• Check that you marked your lenses as "replaced" on the correct date

You can update your lens information by going to Settings > Edit Lens Information.

A: Try these steps:

1. Force-close the app completely
2. Restart your iPhone
3. Check for app updates in the App Store
4. If the problem continues, you may need to delete and reinstall the app (note: this will delete all local data)

Contact support@freshlens.app if the issue persists.

A: Absolutely! We love hearing from users. Email your feature requests to support@freshlens.app. We read every message and consider all suggestions for future updates.

A: We appreciate reviews! To leave a review:

1. Open the App Store
2. Search for "FreshLens"
3. Scroll down to "Ratings & Reviews"
4. Tap "Write a Review"

Your feedback helps other users discover FreshLens and helps us improve the app.

A: Overwearing contact lenses can lead to eye health issues including infections, irritation, and reduced oxygen to your cornea. If you've overworn your lenses:

• Replace them with fresh lenses immediately
• If you experience redness, pain, or vision changes, remove your lenses and consult your eye care provider
• Never sleep in lenses not approved for overnight wear

FreshLens helps prevent overwearing, but you should always listen to your eyes and follow professional advice.