Privacy Policy

Effective Date: November 15, 2024

Welcome to FreshLens. We are committed to protecting your privacy and being transparent about how we handle your data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.

1. Information We Collect

FreshLens is designed to work primarily on your device. The information we collect includes:

Information You Provide:

Contact Lens Information: Lens brand, replacement schedule, start dates, and replacement history
User Preferences: Notification settings, reminder times, and app preferences
Prescription Information: Optional prescription details (Premium feature only, stored locally)
Accessory Tracking Data: Information about your lens case, cleaning solution, and eye drops (Premium feature only)

Automatically Collected Information:

Device Information: Device type and iOS version (for notification delivery and app optimization)
App Usage: Basic usage analytics to improve app functionality (no personal identification)

2. How We Use Your Information

We use the information we collect to:

Provide accurate contact lens replacement reminders
Display your lens tracking information and history
Send you notifications when it's time to replace your lenses
Sync your data across your devices via iCloud (if you enable this feature)
Improve app functionality and user experience
Provide customer support when you contact us

3. Data Storage & Security

Your privacy and data security are our top priorities:

Local Storage: All your data is stored locally on your device using Core Data, a secure Apple framework
iCloud Sync: If you enable iCloud sync, your data is securely stored in your personal iCloud account. We do not have access to your iCloud data
No External Servers: We do not operate servers that store your personal lens data
Encryption: Data is protected using iOS system-level encryption
No Third-Party Sharing: We never sell, rent, or share your personal data with third parties for marketing purposes
No Advertising: We do not use your data for advertising or tracking across other apps and websites

4. Third-Party Services

FreshLens integrates with the following Apple services:

Apple StoreKit: For processing Premium subscription payments (managed by Apple)
Apple Push Notification Service: For delivering lens replacement reminders
iCloud: For optional data sync across your devices (user-controlled)

These services are governed by Apple's Privacy Policy. We do not use any third-party analytics, advertising, or tracking services.

5. Your Rights and Choices

You have complete control over your data:

Access Your Data: All your data is visible and accessible within the app at any time
Delete Your Data: You can delete all your data at any time by going to Settings > Delete All Data
Export Your Data: You can view and manually export your data from the app
Control Notifications: Manage notification permissions through iOS Settings > Notifications > FreshLens
Control iCloud Sync: Enable or disable iCloud sync in app Settings
Cancel Subscription: Manage your Premium subscription through iOS Settings > [Your Name] > Subscriptions

6. Children's Privacy

FreshLens is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@freshlens.app, and we will help you delete that information.

7. Data Retention

Your data is retained on your device until you choose to delete it. If you uninstall the app without backing up to iCloud, all local data will be permanently deleted. If you have iCloud sync enabled, data remains in your iCloud account until you delete it or disable iCloud sync.

8. International Users

FreshLens is available worldwide. Your data is stored on your device and, if enabled, in your iCloud account (which may be stored in various Apple data centers globally based on your location). By using FreshLens, you consent to the transfer and processing of your data as described in this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will:

Update the "Effective Date" at the top of this policy
Notify you through the app or via email (if we have your email address)
Post the updated policy at https://freshlens.app/privacy

Your continued use of FreshLens after changes are posted constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: support@freshlens.app

We will respond to your inquiry within 48 hours.

11. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have additional privacy rights:

For European Users (GDPR):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

For California Users (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to say no to the sale of personal information (we do not sell your information)
Right to access your personal information
Right to equal service and price

To exercise any of these rights, please contact us at support@freshlens.app.